Question 1

Why do I need cyber security in the form of a hardware firewall?

Accepted Answer

If you protect your whole network at its gateway, then each and every device will benefit from the same level of resolute guardianship, without the need to install separate software-level protection on each machine. Some devices such as smart TVs on which you can browse the web are hard to protect from a software perspective, so a hardware solution adds peace of mind across the home or business, holistically.

Question 2

How can I protect myself or my business from a cyber attack?

Accepted Answer

There are many precautions that you can take such as taking care as what links you click, installing antivirus on your computer or phone and using strong passwords. The ultimate barrier for your home or business though, is a hardware firewall that can protect the exit and entry point of your local network to the wider web.

Question 3

What are different types of internet security threat?

Accepted Answer

Your home or business can be compromised by many different types of threats, such as phishing, DDoS, ransomware, trojans and malware. A hardware firewall such as Audra, can guard against all these types of issues, as well as provide internet usage management functionality on top.

Question 4

I already have a wifi router? How do I set-up Audra then?

Accepted Answer

Audra is a very sophisticated 1 Gbps Dual-band WiFi router. If you wish, you can replace your old router with Audra HomeShiled router, or use it as a switch before your existing router. Our easy installation guide will assist you fully.

Question 5

I use antivirus in my devices. Why do I need Audra for my home?

Accepted Answer

Antivirus gives device specific protection. Audra HomeShield ensures ALL your internet connected devices while at home, are protected.

Question 6

What is DDoS and why do I need to protect my home from this?

Accepted Answer

DDoS is a special attack mechanism by hackers, targeting all your Internet connected devices. It paralyses systems and as an average home user, it is unlikely you will realise it is occurring. Audra Safe for Home can guard against this type of scenario, quietly in the background.

Question 7

How the Audra HomeShield subscription works?

Accepted Answer

Audra is a Cloud AI-based solution, based on a subscription payment model. You get the associated device, required for Audra Safe for Home to operate, free of charge. All the updates and features come free, as you continue to pay for the subscription.

Question 8

What happens if my Audra device gets faulty at any point in time?

Accepted Answer

Audra Safe for Home comes with 12-month replacement warranty. During this warranty period, you can claim a new device should a fault develop (Ts & Cs apply), unlimited times. After a 12-month period, you can always buy a new device at a nominal price and associate it with your existing account easily.

Question 9

I run a small business. Firewalls are complicated and expensive. Do I need a firewall at all?

Accepted Answer

Of course, you do. Typical firewalls are complicated and expensive for sure. But Audra has a simple design with enterprise-grade IT security. In just one tap, you can secure your business from almost all sorts of online threats like DDoS attacks, adware, malware & hacking. No IT security knowledge is required. It's that simple.

Question 10

Who will set up Audra at my office? How complicated is that?

Accepted Answer

Audra Partners will complete the entire setup for you. Once set up, you only need the app to operate. All other matters - leave it to Audra and its partners. You just focus on your business, leave all your IT security concerns to us.

Question 11

What happens if the device gets faulty?

Accepted Answer

You don't need to pay for the device; it's free with the subscription. And it comes with an unlimited warranty. Audra/Audra Partners will immediately replace your device if any technical fault arises; that too in completely zero charges. IT security of your business is our primary concern.

Question 12

How does Audra ensure cyber protection all the time?

Accepted Answer

Audra's machine learning and artificial intelligence work 24x7. Audra's team of security experts, programmers, behaviour analysts and data scientists are constantly keeping an eye on every possible IT security threats out there. Besides, Audra is synced with Audra cloud that helps to add harmful sites to your blocked lists automatically.

Question 13

Can Audra provide support if I have multiple offices?

Accepted Answer

Of course. You can get multiple Audra under the same subscription and manage from a single app. Or, if your offices need to be connected with SD-WAN over a secure VPN, Audra has other solutions to match those needs.

Question 14

What are the Audra multi-site security features?

Accepted Answer

Audra multi-sites is fully equipped with amazing security features to meet your needs. Some of the security features are - a. Access Control List, b. Spam Generation Guard, c. Anti DDoS Attacks, d. Adware Prevention, e. Malware Prevention, e. Unwanted Traffic Categories Blocking, f. Firewall for Private Cloud, g. Firewall for Inter-Branch Communication, h. Firewall for Remote Access Client and many more.

Question 15

Can I control my office internet bandwidth & traffic?

Accepted Answer

Yes, definitely. With QoS & PBR features you can manage both internet bandwidth and also traffic flows.

Question 16

How is Audra Secure multi-sites integrated with cloud security?

Accepted Answer

Audra Secure multi-sites integrate seamlessly with its AI-based robust Audra Cloud security. With the virtual manager, automatic registration, and setup of the tunnels to the cloud, it's a matter of minutes to ensure your private cloud is completely secured.

Question 17

How can I manage and operate Audra multi-sites?

Accepted Answer

With Audra multi-sites, you'll get a cloud-oriented central management console. The ideal approach for maintaining the entire network from any remote place is managing the same interface with a group of administrators through the cloud-based central management interface.

Question 18

Can I still use my existing firewall with Audra multi-sites?

Accepted Answer

Of course, you can. Just connect your existing firewall with the Audra Secure Multi Sites controller by creating an IPsec site-to-site tunnel.

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