Terms and Conditions

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Audra Security Devices

Welcome to the AUDRA Terms of Service (the “Terms”). Please read these Terms and our Privacy Policy (www.audrasecurity.com/privacy-policy) carefully because they govern your use of our website located at audrasecurity.com (the “Site”) and the services we offer through our products and our mobile device application (“App”). To make these Terms easier to read, the Site, our services and App are collectively called the “Services”.

Agreement to Terms

By using our Services, you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, do not use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity and each of its affiliates to these Terms. In that case, “you” and “your” will refer to that company or other legal entity and its affiliates.

Privacy Policy

Please refer to our Privacy Policy (audrasecurity.com/privacy-policy) for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy.

Changes to Terms or Services

We may modify the Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Site or through other communications. It’s important that you review the Terms whenever we modify them because if you continue to use the Services after we have posted modified Terms on the Site, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

Who May Use the Services

Eligibility

You may use the Services only if you are 18 years or older and capable of forming a binding contract with AUDRA and are not barred from using the Services under applicable law.

Registration and Your Information

If you want to use certain features of the Services you’ll have to create an account (“Account”). You can do this via the AUDRA site or app. It’s important that you provide us with accurate, complete and up-to-date information for your Account and you agree to update such information, as needed, to keep it accurate, complete and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorised use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them.

Feedback

We welcome feedback, comments, and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at info@audrasecurity.com. You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.

Content and Content Rights

For purposes of these Terms “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services.

Content Ownership, Responsibility, and Removal

AUDRA and its licensors exclusively own all right, title and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.

Rights in Content Granted by AUDRA

Subject to your compliance with these Terms, AUDRA grants you a limited, non-exclusive, non-transferable, non-sublicensable license to download, view, copy, display and print the Content solely in connection with your permitted use of the Services and solely for your personal and non-commercial purposes.

 

Rights and Terms for Software and Apps

 

Rights in Software

Subject to your compliance with these Terms, with respect to any software installed or embedded in any AUDRA products (“Software”), AUDRA grants you a limited non-exclusive, non-transferable, non-sublicensable license to use the Software on the AUDRA product solely for your own personal non-commercial purposes. You may not: (i) copy, modify, translate or create derivative works based on the Software; (ii) distribute, transfer, publish, disclose, sublicense, lease, lend, sell or rent the Software to any third party; (iii) reverse engineer, decompile, reverse decompile or disassemble the Software, or otherwise attempt to derive the source code; (iv) make the functionality of the Software available to third parties or multiple users through any means, or (v) benchmark or conduct any performance or comparison tests on the Software. AUDRA reserves all rights in and to the Software not expressly granted to you under these Terms.

Rights in App Granted by AUDRA

Subject to your compliance with these Terms, AUDRA grants you a limited non-exclusive, non-transferable, non-sublicensable license to download and install a copy of the App on a mobile device or computer that you own or control and to run such copy of the App solely for your own personal non-commercial purposes. You may not copy the App, except for making a reasonable number of copies for backup or archival purposes. Except as expressly permitted in these Terms, you may not: (i) copy, modify, translate or create derivative works based on the App; (ii) distribute, transfer, publish, disclose, sublicense, lease, lend, sell or rent the App to any third party; (iii) reverse engineer, decompile, reverse decompile or disassemble the App, or otherwise attempt to derive the source code; (iv) make the functionality of the App available to third parties or multiple users through any means, or (v) benchmark or conduct any performance or comparison tests on the App. AUDRA reserves all rights in and to the App not expressly granted to you under these Terms.

Rights in Subscription Service

Subject to your payment for the applicable term of the subscription (e.g. 12 months), AUDRA will provide you with its cloud connectivity that fights internet of things hacking and protects from identity theft, financial fraud, device destruction and other home security problems by automatically blocking hacks, based on machine learning, behavioural intelligence and cloud data (the “Subscription Service”) for your own personal non-commercial purposes. The term of the Subscription Service will continue from the date of purchase of the applicable AUDRA product (or the date you purchase a renewed subscription) and continue for the applicable term purchased. AUDRA will have the right to terminate the Subscription Service prior to expiration of the applicable term by providing you notice, provided that if you purchased a term by paying in advance (e.g. a $0 Subscription or 12-month Subscription), then upon any termination AUDRA will refund to you a pro-rata portion of the payment you made for the term of the Subscription Services (the $0 Subscription will be deemed a 30 months term for refund purpose). By way of example, if you paid $60 for a 12- month term of the Subscription Services, and AUDRA terminates the term immediately after 6 months, then AUDRA would refund $30.

General Prohibitions and AUDRA’s Enforcement Rights

You agree not to do any of the following:

• Use, display, mirror or frame the Services or any individual element within the Services, AUDRA’s name, any AUDRA trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without
  AUDRA’s express written consent;
• Access, tamper with, or use non-public areas of the Services, AUDRA’s computer systems, or the technical delivery systems of AUDRA’s providers;
• Attempt to probe, scan or test the vulnerability of any AUDRA system or network or breach any security or authentication measures;
• Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by AUDRA or any of AUDRA’s providers or any other third party (including another user) to protect the Services or Content;
• Attempt to access or search the Services or Content or download Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than
  the software and/or search agents provided by AUDRA or other generally available third-party web browsers;
• Send any unsolicited or unauthorised advertising, promotional materials, email, junk mail, spam, chain letters or other forms of solicitation;
• Use any meta tags or other hidden text or metadata utilising an AUDRA trademark, logo URL or product name without AUDRA’s express written consent;
• Use the Services or Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
• Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Content to send altered, deceptive or false source-identifying information;
• Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services or Content;
• Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
• Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;
• Impersonate or misrepresent your affiliation with any person or entity;
• Violate any applicable law or regulation; or
• Encourage or enable any other individual to do any of the foregoing.

Although we’re not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

Links to Third Party Websites or Resources

The Services and App may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources.

Termination

We may terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you. You may cancel your Account at any time by sending an email to us at info@audrasecurity.com. Upon any termination, discontinuation or cancellation of Services or your Account, all provisions of these Terms which by their nature should survive will survive, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution provisions.

Indemnity

You will indemnify and hold harmless AUDRA and its officers, directors, employee and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with, (ii) your use of these Services, or (iii) your breach of these Terms.

Limitation of Liability

Neither AUDRA nor any other party involved in creating, producing, or delivering the services or content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or goodwill, service interruption, computer damage or network interruption or impact on other devices or system failure or the cost of substitute services arising out of or in connection with these terms or from the use of or inability to use the services or content, whether based on warranty, contract, product liability or any other legal theory, and whether or not AUDRA has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. In no event will AUDRA’S total liability arising out of or in connection with these terms or from the use of or inability to use the services or content exceed the amounts you have paid to AUDRA for use of the services or content in the six (6) months prior to the applicable event. The exclusions and limitations of damages set forth above are fundamental elements of the basis of the bargain between AUDRA and you.

General Terms

These Terms constitute the entire and exclusive understanding and agreement between AUDRA and you regarding the Services and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between AUDRA and you regarding the Services and Content. Any notices or other communications provided by AUDRA under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Services. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted. AUDRA’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

The waiver of any such right or provision will be effective only if in writing and signed by a duly authorised representative of AUDRA. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

 

Warranty

AUDRA provides a limited warranty on its hardware device as follows: For a period of one (1) year following the purchase date of the device, AUDRA will repair or replace any device that was defective as of the date of purchase. AUDRA does not provide any warranty for any data that may be stored on the device or AUDRA’s servers and AUDRA does not provide any warranty regarding such data. EXCEPT FOR THE FOREGOING WARRANTY, THE SERVICES AND CONTENT ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Content.

Refund Policy

At Audra we want our customers to be completely satisfied with their purchases.

We recommend you read our Returns Policy prior to making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact at info@audrasecurity.com. This Returns Policy only applies where you make a purchase online from our website.

 

The Returns Process

Make sure all the requirements for refund/exchange are met.

Report your claim by visiting one of our retail stores or contacting us at info@audrasecurity.com.

We will conduct an evaluation within 7 days (If necessary, a pick-up will be arranged).

If the claim is valid, a refund or replacement will be processed.

What is the returns process?

Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

• You received the wrong item in your package, or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
  And the general requirements for returns are as follows:

   

  1. You have proof of purchase (order invoice number and receipt).
  2. The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
  3. The product must not have been used or installed or had any data inputted.
• Under what conditions is/are the product non-returnable:
  1. In the interests of hygiene
  2. The device is broken/burnt/drenched due to mishandling
  3. The user manual is not well followed
  4. Unauthorised accessory usage without the ones came with the box
  5. Display unit, auction items and clearance goods are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on “as is, where is” basis.
  6. Items that have been purchased for more than 10 days.
  7. The item was purchased for someone else who simply does not want it.
  8. The item has no defects. You’ve changed you’re mind because of wrong selection, colour, size, model or specification, product not meeting expectation; or simply found it cheaper elsewhere.
  9. Defaulted on payment for item.

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and simply email at info@audrasecurity.com.

Our customer service agent will verify the return reason and arrange a free return pick-up for you. Our courier company will pick up the package at the time specified by you. We will conduct an evaluation within seven (7) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.

If your return is valid, we will process your refund or replacement, based on what you have indicated to our Customer First Team. If it’s valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.

If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

Audra VPN

(Updated On 08.01.25)

Welcome to Audra VPN! These Terms of Service ("Terms") outline the rules and conditions for using our VPN services on Android, iOS, Windows, and macOS platforms. By using Audra VPN, you agree to comply with these Terms and our Privacy Policy. If you do not accept these Terms, you are not permitted to use our services. Please review them thoroughly before proceeding. Audra VPN is a VPN service designed to provide users with secure and anonymous internet browsing. It helps safeguard your personal information and enables access to restricted content.

1. Licence

1. Grant of Licence Subject to your adherence to the terms outlined in this Terms, Audra VPN provides you with a limited, non-exclusive, and non-transferable license to access and use its service in compliance with these Terms. You may use the service solely for personal, non-commercial use.
2. Restrictions on the granted license
   You are prohibited from doing the following: (a) licensing, selling, reselling, renting, leasing, transferring, assigning, reproducing, distributing, hosting, or otherwise commercially exploiting any part of the Products, except for internal business use as permitted by this Terms; (b) modifying, disassembling, decompiling, reverse engineering, or otherwise tampering with the VPN service; (c) employing manual or automated tools (such as spiders, robots, scrapers, crawlers, or data mining tools) to extract or download data from the VPN service; (d) accessing the VPN service to develop a similar or competing service, application; (e) except as explicitly allowed, copying, reproducing, distributing, penetrate, republishing, downloading, displaying, posting, or transmitting any part of the Products through any medium; or (f) removing or destroying any proprietary markings or copyright notices. You must adhere to any technical documentation provided with the Products, such as API documentation. Any updates, new releases, or enhancements to the VPN are also governed by this Terms. Unauthorised use of the VPN will result in the termination of the licenses granted herein.

2. Subscription and Payment

Audra VPN offers various subscription plans, providing access to different levels of service. Subscription details, including prices and benefits, are available on our website and in the app.

1. Subscription Plans
   By subscribing to Audra VPN, you agree to pay the subscription fees associated with your chosen plan. Subscriptions automatically renew unless canceled before the renewal date. Renewal reminders will be provided in compliance with UK and EU GDPR requirements, ensuring transparency and the ability to cancel at any time.
2. Payment
   Subscription payments are billed in advance on a recurring basis (e.g., monthly or annually). Payment methods may include credit cards, debit cards, or other third-party payment processors. By submitting your payment information, you authorise Audra to process the applicable subscription fees through your selected payment method securely. Payment details are handled in accordance with GDPR standards to protect your financial data.
3. Refunds
   Refunds are provided at Audra's discretion and are governed by our refund policy. Depending on your selected plan, you may be eligible for a refund within a specific period of your subscription. Details are available in your subscription terms or by contacting our support team. Refund requests and associated data will be processed in compliance with GDPR, ensuring your rights to data access and rectification are respected.

3. Account and Controls

1. Account Creation
   When creating an account, you must provide accurate and complete information. By registering, you agree that you are responsible for maintaining the confidentiality of your account credentials and are fully responsible for any activities that occur under your account.
2. Account security
   You are responsible for safeguarding the password that you use to access Audra VPN. We recommend using a strong password that include a combination of letters, numbers, and symbols. If you suspect any unauthorised use of your account or breach of security, please notify us immediately.
3. Updates
   Audra VPN may provide patches, bug fixes, updates, upgrades, and other modifications to the Audra VPN, either manually or automatically, at any time and without prior notice. If you prefer to disable automatic updates, you can: (i) for the mobile version of the Audra VPN, disable the auto-update feature in your device settings or uninstall the Audra VPN from your mobile device; and (ii) for other Audra VPN updates, close your Audra VPN Account and discontinue use of the Audra VPN. In cases where updates are not automatically installed, you may need to install them manually to continue using or accessing the full functionality of the VPN.
4. Requirements
   When using the Audra VPN, you may need to grant certain permissions for your personal device. Access to the VPN service may require an Account, a compatible smartphone or tablet with the Audra VPN installed, a pre-existing internet broadband connection, or other specified system requirements.

4. Agreed Usage and Limitations of Audra VPN

1. Intended Use
   Audra VPN is designed to be reliable, but they may not be available or operational 100% of the time. Access may be interrupted or suspended without notice for reasons such as security issues, system failures, maintenance, or other circumstances beyond control. Audra VPN is not liable for any damages resulting from the unavailability, suspension, or delay in the VPN service and does not provide refunds, rebates, or compensation for such interruptions. No specific uptime guarantee is offered for the VPN.
2. Performance
   The performance of the VPN depends on several factors, including:
   • Equipment capabilities (e.g., modem, connected devices, or devices running the Audra VPN).
   • Network environment (e.g., obstructions or wiring).
   • Internet service providers for your Network.
   • Local regulations on Wi-Fi power limits and frequencies.
   • Mobile network providers used by the VPN.
   
   Audra VPN does not guarantee any specific energy savings or financial benefits from using the VPN, as these depend on factors beyond Audra VPN’s control.
3. Reliability of Data and Notifications
   The VPN, including remote access are not guaranteed to be fully reliable or always available. Notifications may not arrive in a timely manner or at all, and the information provided may not always be accurate or up to date. Notifications are for informational purposes only and should not replace third-party emergency monitoring systems.
4. User Conduct
   You agree to use Audra VPN responsibly and in a manner that does not infringe upon the rights of others. You must not engage in any behavior that:
   • Engaging in illegal download or file sharing;
   • Distributing harmful or malicious software;
   • Circumventing any security or authentication measures;
   • Using the service to harass, abuse, or harm others;
   • Using the service in violation of any applicable local, state, national, or international laws;
   • Engaging in activities that may disrupt the service or compromise the security of Audra VPN or its users;
   • Attempts to gain unauthorised access to VPN servers, systems or data;
   • Transmits any material that is defamatory, offensive, or other objectionable;
   • Disrupts, damages, or interferes with our infrastructure, including our servers or network.

5. Ownership

1. Copyright, Trademarks, and Patents
   All materials within or accessible via the VPN service are the intellectual property of Audra VPN and are protected by global copyright laws. This includes the software, documentation, user interfaces, and related materials used in the VPN service. Audra VPN’s name, logos, graphics, and other branding elements are proprietary trademarks. These cannot be used in connection with third-party products or services without explicit permission, protecting the VPN from unauthorised use or misrepresentation. The VPN service and its associated features may be covered by patents, which protects the technical innovations and unique aspects of the service.
2. Your Account
   Users acknowledge that they do not own the rights to their Audra VPN account. The rights related to the account, including access and control, are owned by Audra VPN.

6. Changes to this Terms

Audra VPN reserves the right to modify this Terms at any time. Any changes will be effective immediately upon posting the updated terms on our website or within the app. Audra VPN will revise the "Updated On" date at the beginning of the Terms and may notify you via email at the address provided. Changes are effective immediately or from the specified effective date. Your continued use of the VPN after the effective date constitutes acceptance of the changes. If you do not agree with the changes, you must stop using the VPN. In jurisdictions requiring specific change notifications, Audra VPN will comply with applicable laws and inform you accordingly.

7. Termination

Audra may suspend or terminate your access to the VPN or terminate this Terms without prior notice, except where notice is required by applicable law. In such cases, Audra VPN will notify you in accordance with the law and inform you of your rights. Your rights under this Terms automatically terminate without notice if you fail to comply with its terms.

8. Indemnity

You agree to assume responsibility for all use of the VPN, including any use by third parties you allow to access the VPN, such as Connected Users. You further agree to indemnify and hold Audra VPN harmless from any damages, losses, or claims arising from such use. This includes any misuse, unauthorised access, or violation of the terms of this Terms.

9. Warranty Disclaimer

1. Service Availability
   Audra VPN is provided on an “as is” and “as available” basis. While we aim to offer a reliable and secure service, we do not guarantee that the service will be uninterrupted, error-free, or free from security vulnerabilities. Audra does not warrant that the service will meet your specific requirements or expectations.
2. No Warranty
   To the fullest extent permitted by law, Audra VPN disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the accuracy, reliability, or completeness of any information obtained through the service. This disclaimer complies with UK and EU GDPR, ensuring users are informed about the limitations of the service without misleading or compromising their rights.

10. Limitation of Liability

1. IN NO EVENT WILL AUDRA VPN BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES OR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR ANY OTHER LEGAL THEORY, WHETHER OR NOT AUDRA ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. NOTWITHSTANDING THE FOREGOING, AUDRA VPN DOES NOT IN ANY WAY SEEK TO EXCLUDE OR LIMIT LIABILITY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY THE NEGLIGENCE OF AN AUDRA ENTITY OR FOR (B) ANY INJURY CAUSED BY AN AUDRA ENTITY’S FRAUD OR NEGLIGENCE.
2. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
3. IN NO EVENT SHALL AUDRA VPN’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU PAID TO AUDRA DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Breaches and Resolving Disputes

1. You are solely responsible for any breach of obligations (other than Audra VPN’s obligations) under this Terms and for the consequences of any such breach, including any loss or damage which Audra VPN may suffer. You (and not Audra VPN) are responsible for all use of the Audra VPN under your Account and your use of Audra VPN, including your employees, customers, visitors, and residents of your home. Audra VPN has no responsibility to you or to any third party for any such breaches, acts or omissions.
2. You must notify the Audra in writing if you dispute any of our charges on your credit card statement. Billing disputes should be notified to the address Audra.
3. Any dispute or claim relating in any way to your use of the VPN will be adjudicated under the laws of the by the laws of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Terms.

12. Access Outside Certain Countries

The VPN may not be available to all persons or in all countries and some or all of the features of VPN may not work or be appropriate for use in every country. If you access or use the VPN from outside a supported country, you do so on your own initiative and you are solely responsible for complying with applicable local laws in your country. Audra VPN accepts no responsibility or liability for any damage or loss caused by your access or use of the VPN outside a supported country. You will be bound by this Terms wherever you access or use the VPN.

13. Miscellaneous

1. Governing Laws
   This Terms is governed by and construed in accordance with the by the laws of England and Wales (with the exception of its conflict of law provisions), and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of by the laws of England and Wales, which means that you may bring a claim to enforce your consumer protection rights in connection with this Terms in England and Wales. If you are a consumer and have your habitual residence in the UK, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence.
2. Entire Terms
   This Terms (including the additional terms incorporated by reference) constitutes the entire Terms between you and Audra VPN with respect to the subject matter of this Terms. The laws of some countries may not allow some of the limitations listed in this Terms, including without limitation those related to indemnification, limitations of liability, or warranty disclaimers. If these laws apply to you, some or all of these limitations may not apply to you, and you may have additional rights. Nothing in these conditions is intended to limit or exclude our liability for fraud, or for death or personal injury caused by our negligence or gross negligence. In the event any provision of this Terms is held to be invalid or unenforceable, (a) that provision will still be enforced to the full extent permissible under applicable laws; (b) if that provision or change is wholly void or unenforceable, that provision or change will be of no force and effect and will be severed from this Terms; and (c) in the case of either (a) or (b), the remainder of this Terms will continue in full force and effect.
3. Compliance with laws
   Data protection, privacy, export control laws and similar regulations governing the transfer of software and other technology outside of the European Union, the UK or other jurisdictions, and other laws where you live may impose certain responsibilities on you and your use of the Audra VPN. You agree that you (and not Audra) are responsible for ensuring that you comply with any and all applicable laws when you use the VPN.
4. Assignment
   You may not assign this Terms without the prior written consent of Audra VPN, whether expressly or by operation of law, including in connection with a merger or change of control, and any such attempted assignment will be void and of no effect. Audra VPN may assign this Terms without restriction. Subject to the foregoing, this Terms will be binding on the parties and their respective successors and permitted assigns. Any assignment by Audra of the Terms shall not diminish the rights granted to you under this Terms.
5. Force Majeure
   We are committed to providing all the care customary in the profession for the implementation of the VPN the service offered to the client. Nevertheless, our responsibility cannot be retained in the event of delay or breach of our contractual obligations if the delay or breach is due to a cause beyond our control, fortuitous event or case of force majeure as defined by the applicable law. If Audra VPN is unable to provide the VPN as a result of a force majeure event beyond Audra VPN’s control, Audra VPN will not be in breach of this Terms.
6. Waiver
   Audra VPN’s failure to exercise, or delay in exercising, a right, power or remedy provided in this Terms or by law will not constitute a waiver of any of Audra VPN’s rights. Audra VPN’s waiver of any obligation or breach of this Terms will not operate as a waiver of any other obligation or subsequent breach of this Terms.
7. Consent to Electronic Communications
   Please read our Privacy Policy to learn more about your choices regarding our electronic communications practices, including your ability to opt out or unsubscribe from marketing or other promotional communications from us. You agree that any notices, Terms, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

14. Questions, Complaints, and Claims

If you have any questions, complaints, or claims, please contact Audra by emailing us to our email address or by writing to our address, or calling the relevant telephone number provided by us. Regarding copyright claims, it is Audra VPN’s policy to terminate membership privileges of any user who repeatedly infringes copyright upon prompt notification to Audra VPN by the copyright owner or the copyright owner’s legal agent. By purchasing or using Audra VPN, you acknowledge and agree to the above terms.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us here.