Privacy Policy

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This Privacy Policy applies between you, the User of this Website or other products and / or services supplied by AUDRA SOLUTIONS LTD, and AUDRA SOLUTIONS LTD, the owner and provider of this Website. AUDRA SOLUTIONS LTD takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this Privacy Policy carefully. Definitions and Interpretation

• In this Privacy Policy, the following definitions are used:
  • Data collectively all information that you submit to AUDRA SOLUTIONS LTD via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
  • Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
  • GDPR the UK General Data Protection Regulation;
  • AUDRA SOLUTIONS LTD, we  or us AUDRA SOLUTIONS LTD, a company incorporated in England and Wales with registered number 14416796 whose registered office is at 106 Baker Street, 1st Floor, London, W1U 6TW;
  • User or you any third party that accesses the Website and is not either (i) employed by AUDRA SOLUTIONS LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to AUDRA SOLUTIONS LTD and accessing the Website in connection with the provision of such services; and
  • Website the website that you are currently using, www.audrasecurity.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

• In this Privacy Policy, unless the context requires a different interpretation:
  • the singular includes the plural and vice versa.
  • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;
  • a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • “including” is understood to mean “including without limitation”;
  • reference to any statutory provision includes any modification or amendment of it;
  • the headings and sub-headings do not form part of this Privacy Policy.

Scope of this Privacy Policy

• This Privacy Policy applies only to the actions of AUDRA SOLUTIONS LTDand Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
• For purposes of the applicable Data Protection Laws, AUDRA SOLUTIONS LTDis the “data controller”. This means that AUDRA SOLUTIONS LTD determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

• We may collect the following Data, which includes personal Data, from you:
  • name;
  • date of birth;
  • job title;
  • profession;
  • contact Information such as email addresses and telephone numbers;
  • a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

in each case, in accordance with this Privacy Policy.

How We Collect Data

• We collect Data in the following ways:
  • data is given to us by you
  • data is collected automatically
  • indirect data acquisition

Data That is Given to Us by You

• AUDRA SOLUTIONS LTDwill collect your Data in a number of ways, for example:
  • when you contact us through the Website, by telephone, post, e-mail or through any other means;
  • when you register with us and set up an account to receive our products/services;
  • when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
  • when you enter a competition or promotion through a social media channel;
  • when you make payments to us, through this Website or otherwise;
  • when you elect to receive marketing communications from us;

in each case, in accordance with this Privacy Policy.

Data That is Collected Automatically

• To the extent that you access the Website, we will collect your Data automatically, for example:
  • we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Data acquired indirectly

How we obtain your personal data

In some cases, we may obtain your business contact information indirectly from reputable third-party B2B data providers, such as Apollo.io. These providers supply contact details for professionals who may have opted into receiving business communications.

Our Use of Data

• Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
  • internal record keeping;
  • improvement of our products / services;
  • transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this Privacy Policy.

• We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. Our legitimate interests are balanced against your rights as a data subject. We will not process your information in a way that is likely to cause you harm, annoyance, or intrusion. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
• For the delivery of direct marketing to you via e-mail, we’ll work on the advent of:
  • identified legitimate interest
  • soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
  • explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

• When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
• We may use your Data to show you AUDRA SOLUTIONS LTD adverts and other content on other websites. If you do not want us to use your data to show you AUDRA SOLUTIONS LTD adverts and other content on other websites, please turn off the relevant cookies. For more information, see our separate cookie policy here. 

Your data may be processed by

• Internal Dotlines marketing and sales teams
• An approved marketing automation platform (GoHighLevel)

Who We Share Data With

• We may share your Data with the following groups of people for the following reasons:
  • third party payment providers who process payments made over the Website – To allow processing of payments as required. ;
  • relevant authorities – to respond to claims, or legal process; to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and to stop any activity that we consider illegal, unethical or legally actionable.;

in each case, in accordance with this Privacy Policy. We do not sell or share your data with other third parties for unrelated purposes.

Keeping Data Secure

• We will use technical and organisational measures to safeguard your Data, for example:
  • access to your account is controlled by a password and a user name that is unique to you.
  • we store your Data on secure servers.
• Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@catenacloud.co.
• If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

• Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.
• Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

• You have the following rights in relation to your Data:
  • Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  • Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.
  • Right to erase– the right to request that we delete or remove your Data from our systems.
  • Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.
  • Right to data portability– the right to request that we move, copy or transfer your Data.
  • Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.
• To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@catenacloud.uk.
• If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
• It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers Outside the United Kingdom and European Economic Area

• Data which we collect from you may be stored and processed in and transferred to countries outside of the UK and European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the UK or EEA or one of our service providers is situated in a country outside the UK or EEA. We also share information with our group companies, some of which are located outside the UK or EEA.
• We will only transfer Data outside the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, e.g. by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission.
• To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Links to Other Websites

• This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

• AUDRA SOLUTIONS LTD may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of AUDRA SOLUTIONS LTD. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
• We may also disclose Data to a prospective purchaser of our business or any part of it.
• In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

• You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
• If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
• Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
• This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

• AUDRA SOLUTIONS LTD reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations. You may contact AUDRA SOLUTIONS LTD by email at info@catenacloud.co.

This Privacy Policy was created on 10th January, 2025.

Please contact us at info@audrasecurity.com if you have any questions about our Privacy Policy.

 

Audra VPN

(Updated On 10.01.25)

 

 

At Audra VPN, we prioritise the privacy of users and are committed to protecting their personal information. Audra VPN collects, uses, and safeguards personal data when users access Audra VPN services on Android, iOS, Windows, and macOS platforms. Audra VPN adheres to privacy laws and regulations in the United Kingdom, and European privacy regulations such as the General Data Protection Regulation (GDPR). By using Audra VPN services, users provide consent to the collection and use of their personal information as outlined in Audra’s Privacy Policy. This policy outlines the privacy commitments and compliance responsibilities of a Reseller distributing Audra VPN services, specifically concerning data collection, use, and user consent.

1. Information We Do Not Collect

At Audra VPN, we prioritise your privacy and ensure that your online activities remain confidential. To maintain this commitment, we explicitly do not collect or log the following types of information:

• Browsing History
  We do not track, store, or monitor the websites you visit, the services you access, or the data you transmit while using Audra VPN.
• Connection Logs
  We do not maintain logs of your connection timestamps, session durations, bandwidth usage, or the IP addresses of the servers you connect to.
• User Activity Data
  We do not collect or store any details about the content you view, download, or interact with, including files, messages, or other online activity.
• IP Addresses
  We do not record or retain your originating IP address when you connect to our servers, ensuring anonymity and privacy.
• DNS Queries
  We do not log DNS queries made during your VPN sessions, preventing tracking of your web activity.
• Device-Specific Information
  Except for minimal information required for providing technical support or improving our services (e.g., generic device type or operating system version), we do not collect detailed device identifiers or unique device information.
• Location Data
  Audra VPN does not track or log your geographical location or other location-based information.
• Payment Information Details
  We do not store sensitive payment information such as credit card numbers or billing details. Payment processing is handled securely through trusted third-party providers.

By not collecting the above data, we ensure that your online activities and personal information remain private and secure while using Audra VPN.

2. Information We Collect

To provide reliable and secure VPN services, Audra VPN collects only the minimum necessary information. Below is a detailed list of the information we may collect and how it is used:

• Account Information
  • What We Collect: When you create an account, we collect your email address and basic account details.
  • Why We Collect It: This information is used to manage your subscription, send service updates, and provide support.
• Payment Information
  • What We Collect: For paid subscriptions, we collect information necessary to process payments, such as transaction identifiers and payment confirmation from third-party payment processors (e.g., PayPal, Stripe).
  • Why We Collect It: To process and confirm your payments while ensuring your financial data remains secure through our payment partners.
• Technical Information
  • What We Collect: Basic diagnostic data, such as application crash logs, connection failures, or error reports, which you may voluntarily share.
  • Why We Collect It: To improve service stability, troubleshoot issues, and enhance user experience.
• Anonymous Usage Data
  • What We Collect: Aggregated and anonymised statistics on app performance, such as server load or connection success rates.
  • Why We Collect It: To optimise our network performance and ensure reliable access for all users.
• Customer Support Interactions
  • What We Collect: Any information you voluntarily provide during customer support requests, including details about technical issues or account-related queries.
  • Why We Collect It: To resolve your issues efficiently and improve our support services.
• Optional Information
  • What We Collect: If you choose to participate in feedback surveys or beta testing, we may collect the data you provide, such as feature preferences or app performance feedback.
  • Why We Collect It: To tailor our services to user needs and enhance future offerings.
• What We Do Not Do With This Data
  • We do not share, sell, or rent your personal information to third parties for advertising or marketing purposes.
  • We do not link any collected data to your online activities, ensuring your anonymity remains intact.

Audra VPN remains committed to collecting only what is essential for delivering a secure and reliable VPN service, always respecting your privacy and trust.

3. How We Use Your Information

Audra VPN is committed to using your information responsibly and only for purposes essential to providing and improving our services. Below is an overview of how we use the information we collect:

• Account Management
  • Purpose: To create and manage your user account, including authentication, subscription status, and providing access to VPN services.
  • Information Used: Email address, account details, and subscription status.
• Service Delivery
  • Purpose: To maintain the functionality and reliability of our VPN service, including server optimisation and ensuring uninterrupted connectivity.
  • Information Used: Anonymous usage data, technical information, and error reports.
• Payment Processing
  • Purpose: To process payments for subscriptions securely and confirm successful transactions.
  • Information Used: Transaction details (processed via trusted third-party payment gateways).
• Customer Support
  • Purpose: To respond to inquiries, troubleshoot issues, and improve user experience based on your feedback.
  • Information Used: Details provided voluntarily during support interactions.
• Service Improvement
  • Purpose: To analyse aggregated and anonymised data to identify trends, resolve technical issues, and enhance our infrastructure and features.
  • Information Used: Diagnostic data, feedback from surveys, and optional participation in beta testing.
• Legal and Regulatory Compliance
  • Purpose: To comply with applicable laws, enforce our Terms of Service, and cooperate with legitimate law enforcement requests when legally required.
  • Information Used: Account details and other information strictly as mandated by law.
• Communication with Users
  • Purpose: To send service updates, subscription renewal reminders, or information about new features and security improvements.
  • Information Used: Email address and account preferences.

Commitment to Limited Use

We do not use your information for purposes unrelated to providing, maintaining, or improving our services. Audra VPN ensures that your personal information is handled with the utmost care and remains strictly limited to what is necessary.

4. Sharing of Information

At Audra VPN, we are committed to safeguarding your personal information and only share it under specific, limited circumstances that ensure your privacy and security. Below are the details of when and how information may be shared:

• With Trusted Service Providers
  • Purpose: We may share limited information with third-party service providers who assist in operating our business, such as payment processors, email delivery services, or customer support platforms.
  • Information Shared: Only the information necessary to perform the specific service (e.g., transaction details for payment processing).
  • Safeguards: These providers are contractually obligated to protect your data and use it only for the specified purpose.
• For Legal and Regulatory Compliance
  • Purpose: We may disclose information if required to comply with applicable laws, regulations, or legal processes, such as court orders or subpoenas.
  • Information Shared: Only the information legally required, limited to account details or payment-related records.
• To Protect Rights and Security
  • Purpose: In rare cases, we may share information to enforce our Terms of Service, investigate potential violations, or prevent fraud, abuse, or illegal activity.
  • Information Shared: Relevant information strictly necessary to address the specific issue.
• In Case of Business Transactions
  • Purpose: If Audra VPN undergoes a merger, acquisition, or sale of assets, information may be transferred to the acquiring entity.
  • Information Shared: Any transferred data will remain subject to the same privacy protections outlined in this policy.
• Aggregated and Anonymised Data
  • Purpose: We may share aggregated, anonymised usage statistics for research, analysis, or improving our services. This data does not identify individual users.
  • Information Shared: Non-identifiable usage trends, server performance metrics, or app analytics.

What We Do Not Do

• No Selling of Data: Audra VPN does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.
• No Sharing of Online Activity: Your browsing activity, connection details, and VPN usage are never logged or shared. We ensure that all sharing of information is handled securely and transparently, adhering to our commitment to protecting your privacy at all times.

5. Data Security

Audra VPN prioritises the security of your personal information and implements advanced measures to safeguard it against unauthorised access, loss, or misuse. Below are the steps we take to ensure your data remains protected:

 

• Encryption
  • All sensitive information, including account details and payment data, is encrypted during transmission using industry-standard encryption protocols such as AES-256 and TLS (Transport Layer Security).
• Secure Servers
  • Data is stored on secure servers with strict access controls to prevent unauthorised access or data breaches.
• No Logging of Sensitive Data
  • Audra VPN operates a no-logs policy for your online activity, ensuring your browsing history, IP addresses, and connection details are never stored.
• Access Controls
  • Access to personal information is restricted to authorised personnel who require it for operational purposes. These individuals are bound by strict confidentiality agreements.
• Regular Security Updates
  • Our systems and infrastructure are continuously monitored and updated to protect against emerging threats and vulnerabilities.
• Multi-Layer Authentication
  • Administrative systems are protected with multi-factor authentication to prevent unauthorised access to sensitive data.
• Incident Response
  • In the unlikely event of a data breach, we have a comprehensive incident response plan to mitigate risks, notify affected users, and comply with legal obligations.
• User Responsibilities
  • While we take extensive measures to protect your data, we encourage users to maintain strong, unique passwords and keep their account credentials secure.

Commitment to Privacy
We continually review and enhance our data security practices to ensure that your personal information is handled with the utmost care and meets the highest industry standards.

If you have any questions or concerns about the security of your data, please contact us at info@audrasecurity.com.

6. Your Rights

Audra VPN respects your rights regarding your personal information. Depending on your location and applicable laws, you may have the following rights:

• Right to Access
  • You have the right to request a copy of the personal information we hold about you.
• Right to Rectification
  • You can request that we correct or update any inaccuracies in your personal information.
• Right to Erasure
  • Also known as the "Right to Be Forgotten," you can request that we delete your personal data, subject to our legal and operational obligations.
• Right to Restrict Processing
  • You may request that we limit how we process your personal information in certain circumstances, such as when you contest the accuracy of the data.
• Right to Data Portability
  • Where applicable, you have the right to obtain your personal information in a structured, commonly used, and machine-readable format and transfer it to another service provider.
• Right to Object
  • You may object to the processing of your personal data for specific purposes, such as direct marketing.
• Right to Withdraw Consent
  • If we process your personal data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint
  • If you believe your rights have been violated, you have the right to file a complaint with a relevant data protection authority.

How to Exercise Your Rights

To exercise any of your rights, please contact us at [insert support email]. We will respond to your request within the timeframes required by applicable law and may require verification of your identity to ensure the security of your data.

7. International Data Transfers

Audra VPN operates on a global scale, which may involve transferring and processing your personal information outside your country of residence. We take all necessary steps to ensure that such data transfers comply with applicable privacy laws and maintain the same level of protection as required in your jurisdiction.

• Data Storage and Processing
  • Your personal information may be stored and processed on servers located in countries where we or our trusted third-party service providers operate.
• Adequacy of Protection
  • When transferring data internationally, we ensure that the recipient country provides an adequate level of data protection. If it does not, we implement safeguards such as:
    • Standard Contractual Clauses (SCCs): Legally binding clauses approved by data protection authorities to ensure adequate protection of your data.
    • Privacy Shield Frameworks or Equivalent Agreements:Where applicable, compliance with frameworks designed to protect data during international transfers.
• Third-Party Providers
  • Any third-party service providers involved in processing your data are contractually obligated to handle it securely and in compliance with applicable privacy laws.
• User Consent
  • By using Audra VPN, you acknowledge and agree that your data may be transferred to, processed, and stored in countries other than your own, where privacy protections may differ.
• Safeguards for Your Data
  • We use encryption, secure transmission protocols, and strict access controls to ensure your personal information remains protected, regardless of where it is processed.

Commitment to Privacy

Audra VPN remains committed to maintaining the confidentiality and security of your information, even when it is processed internationally. If you have questions about our data transfer practices, please contact us at [insert support email].

8. GDPR Compliance

Audra VPN is committed to complying with the General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA). Below is how we ensure our services meet GDPR requirements:

• Legal Basis for Processing
  • We process your personal data only when we have a lawful basis to do so, including:
    • Consent: When you provide explicit consent for specific purposes.
    • Contractual Necessity: To provide the services you requested.
    • Legal Obligation: To comply with applicable laws.
    • Legitimate Interests: To improve and secure our services without overriding your rights.
• Data Minimisation
  • We collect only the information necessary to provide and improve our services, adhering to the principle of data minimisation.
• Your Rights Under GDPR
  • As an EEA user, you have the following rights concerning your personal data:
    • Right to Access: Request a copy of your personal data.
    • Right to Rectification: Correct inaccurate or incomplete information.
    • Right to Erasure: Request deletion of your data under certain conditions.
    • Right to Restrict Processing: Limit how we process your data.
    • Right to Data Portability: Transfer your data to another service provider in a structured, machine-readable format.
    • Right to Object: Object to specific data processing activities, such as marketing.
    • Right to Withdraw Consent: Withdraw your consent for data processing at any time.
• Data Transfers Outside the EEA
  • When transferring personal data outside the EEA, we ensure compliance with GDPR by:
    • Implementing Standard Contractual Clauses (SCCs).
    • Relying on adequacy decisions by the European Commission, where applicable.
    • Applying appropriate technical and organisational measures to protect your data.
• Data Protection Officer (DPO)
  • We have appointed a Data Protection Officer to oversee compliance with GDPR and handle user inquiries about data protection.
• Retention Period
  • We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
• Right to Lodge a Complaint
  • If you believe we have violated GDPR, you have the right to lodge a complaint with your local data protection authority.

9. Children’s Privacy

Audra VPN is committed to protecting the privacy of children and ensuring compliance with relevant laws in the UK and the European Union (EU), including the UK GDPR, the EU GDPR, and other applicable regulations.

 

• Age Restrictions
  • Our services are not intended for individuals under the age of 18. We do not knowingly collect, use, or store personal data from children below this age.
• Parental Consent
  • In accordance with the GDPR, we do not process personal data of children under the age of 16 without verified parental or guardian consent (or the applicable age threshold in your Member State or jurisdiction, which may be lowered to 13).
• Actions on Unauthorised Data Collection
  • If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us at [support email]. We will take immediate steps to delete such data in compliance with GDPR requirements.
• Compliance and Safeguards
  • We have implemented robust safeguards to prevent the collection of children’s data without appropriate consent and to ensure compliance with privacy laws in the UK and EU.
• No Targeted Services or Marketing
  • Audra VPN does not target its services, products, or advertisements toward children. We do not collect or use data from children for marketing or profiling purposes.

Parental Guidance and Awareness

We encourage parents and guardians to be proactive in educating their children about safe online practices and to monitor their use of online services.
If you have any concerns or questions about our Children’s Privacy policy or believe we may have inadvertently collected data from a child, please contact us at [inset support email].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or for legal, regulatory, or security reasons.

• Notification of Changes
  • If we make significant changes to how we collect, use, or share your personal information, we will notify you by updating the "Effective Date" at the top of this policy. In some cases, we may also provide additional notice, such as posting a prominent notice on our website or sending a direct notification to you.
• Reviewing the Policy
  • We encourage you to regularly review this Privacy Policy to stay informed about how we protect your data and your rights.
• Legal Requirements
  • Any updates to the Privacy Policy will comply with applicable data protection laws in the UK, EU, and other relevant jurisdictions, ensuring that your rights are always respected.

11. Cookies and Other Technologies

 

• Information Collected Using: We use automated data collection tools such as Cookies collect certain information. Cookies are small text files placed on your device to identify logins and monitor usage.
• Information Sent by Your Mobile Device: We collect information sent by your mobile device, including device identifiers and user settings.

12. Disclosure to Third Parties

• Strategic Partners: We may share information with partners who help provide products and services or assist in marketing.
• Government and Law Enforcement: We may disclose information to comply with legal requirements or protect our rights and safety.
• Third-Party Services: Our VPN may contain links to third-party websites. We are not responsible for the privacy practices of these third parties.

13. Your Choices

• Opt-Out: You can opt out of promotional communications, but essential service-related communications cannot be opted out of.
• Access and Modification: You can access and modify personal information by contacting us.
• Deletion: To request deletion of personal information and your account, please contact us. Some information may remain in archived/backup copies as required by law.